Returns & Refunds policy
This return policy is applicable within 14 days of receiving a delivery from www.nsygold.com The entire amount will be refunded to the customer’s account within 10 working days of receiving the product. To initiate the return on any jewellery purchased from www.nsygold.com , raise the request from my order dashboard or send us an email to nsygold2009@gmail.com or contact us on +91 8104601111. On confirmation of the same, the product shall be returned at any NSY JEWELLERS PVT LTD stores across India.
Note:
100% refunds for returns within 14 days. No questions asked. For return after 14 days, kindly check our Lifetime Buyback policy.
This refund is subjected to quality confirmation by our quality assurance team and verification that the packaging is complete with all documents like original invoice copy, verified product certificate, etc.
NSY JEWELLERS PVT LTD retains the right to calculate the refund amount of the product based on the quality assurance team’s final appraisal.
The refund amount will be 100% of the actual amount paid. If any coupon, discount, or promo codes were used during the original purchase, the refund amount would be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.
Payment of the refund amount shall be made via online bank transfer to the customer’s bank account within 10 days of receipt of the product, subjected to a quality check and verification of documents. If the mode of the payment were through online debit/credit card/net banking, the refund would be processed by reversal of the transaction.
Customized jewellery (including personalized/engraved products) is not eligible for a 14-day return policy.
A 14-day return is not applicable on a product purchased in exchange for bullions.
New products purchased against Lifetime Exchange value or Old Gold Exchange value are not eligible for this return policy.
Return policy is not applicable on orders exchanged earlier under the 14-day exchange policy.
NSY JEWELLERS PVT LTD retains the right to modify the terms and conditions for individual customers. In such a case, the customer would always be notified of the decision before the purchase
All approved exchanges and replacement will be completed and delivered within 10-15 business days